Shipping & Delivery
- All Products usually ship in 24hrs, but processing time can take up to 72hrs specially if the Item is in high demand.
- Shipping Will be thru our partner Courier FedEx or DHL.
- Shipping option for Regular registered mail with tracking number is also available.
- Once the order has been received and processed it cannot be retracted.
- Shipping via Registered Mail option Takes 1-2 weeks depending on your location but we shall provide a tracking number for added confidence.
- It will take 2 to 3 days to reach the destination depending on the location.
- If order was processed on or before 4pm Friday Philippine Time, The Product will be shipped on Monday.
- If the Items purchased exceeds the minimum weight allowance of 1kg covered by our Flat Rate Shipping option we will inform you via email.
- For Wholesale Purchases we offer special rates for our customers, Please email us at [email protected]
- Please do take note of your country or state policy regarding the importation of vape items. The Serial Vapist Inc. will not be responsible for confiscation of items during transit due to your respective country or state law.
- We are now open for shipping to Parts of Asia, Europe and North America and the Middle East.
- The Serial Vapist Inc. Sales tax for merchandise ordered on this Web site if any shall be shouldered by the customer based on the applicable state sales tax rate and the location to which the order is being shipped.
- All are products are covered under a limited warranty. Before we ship each item it will go thru our quality assurance team for testing. We can guarantee that you will receive authentic brand name working products, if by some chance you receive a defective product, we will replace it with same product, but the color of said product will depend on the availability of that color in stock at that time. Damage due to improper use is not covered by our warranty. Please make sure that you are knowledgeable in using Full Mechanical Mods before use as we are not liable for any injuries that might result in improper use of the product. Before we send you a replacement for your defective item, we must first visually confirm that the said product is not working properly, this can be done either by video confirmation at which time you may or may not be asked to send the defective product back, if you do need to send the product back, we will compensate you with store credit for the full amount of shipping costs.
- All items will be checked by the quality control team before packaging and shipping.
- Please do note that due to the production process some aesthetic imperfections may occur.
- Products that have been opened and used is not eligible for aesthetic warranty claims.
- We will not process the warranty claims if the item has been re sold to a third party.
- Unless the item is dead on arrival, all sales are final.
- Cancellation of orders under process will incur a $25 or a 10% service charge fee whichever is higher.
- No Cash Refund Policy. In the Case of the buyer having a change of heart, we will provide an equivalent store credit amount. In the case of the buyer receiving a defective item we will replace it with the same Item or if stocks don’t permit it he/she would receive an equivalent amount of store credits. Please be very sure about your order, once we have marked it as processed this policy will apply.
- On Special Cases we can provide refunds but we will deduct a 10% service charge from the total amount to be refunded.
- Customer service is available as defined on the Contact Us page of this Web site.